We are committed to providing you a trusted environment in which you can visit us. We value your privacy and want to be sure that you are aware of our online privacy policies. This privacy policy discloses how we collect, protect, use, and share information gathered about you on our website. We hope that this disclosure will help increase your confidence in our site and enhance your experience on the Internet.
Types of Information We Collect and How We Collect It.
A majority of the product and service information posted on our sites is offered without our collecting any personally identifiable information from you. You can surf the Web sites and view much of our content anonymously. There are a few activities on our sites where the collection of personally identifiable information is necessary. Those activities may include things like entering a sweepstakes, making a purchase, making a reservation, requesting a newsletter or other information, filling out a survey or questionnaire or contacting us. We do not market to, seek to solicit information from or knowingly collect information from children. When personally identifiable information is collected, you will know because you will have to provide such information to us. For most activities, we collect only your name, e-mail address, street address, zip code, birth date, and RV type. When you make a purchase or reservation, we also collect your billing address, your phone number, and credit card information.
When you request services from us, operate a vehicle or equipment with in-vehicle or in-equipment technology, access our websites, utilize our mobile “apps” or otherwise interact with us, for example, but without limitation, through our kiosks, our official corporate pages on third party social networks (such as Facebook) or the “apps” on those pages, you consent to our collection, retention and use of your personal data in the manner described in this policy.
Our sites collect some information about you using technology, so it may not be readily apparent to you that it is being collected. For instance, when you visit our site, we automatically collect certain non-personally identifiable information from your browser, such as your Internet service provider’s address, the web page from which you came, and a record of your activity on our site. This information is not personally identifiable. Our sites use information collected through technology to: make our sites more interesting and useful to you; helping advertisers on our site design advertisements our users might like; help us generally improve the content and layout of our web site; notify you about updates to our web site; and contact you for marketing purposes.
Cookies are pieces of information that a Web site sends to your computer while you are viewing the Web site. These pieces of information allow the Web sites to remember important information that will make your use of those sites more useful. Our sites and other Web sites use cookies for a variety of purposes. As a result of your accessing our site, we may use third party cookies and other technologies and may receive information about your browsing and buying activity on our web site.
We contract with one or more third party site analysis service partners to provide us with a data collection and reporting service. As a result of your accessing our site, such a third party site analysis service partner may use cookies and other technologies on our behalf and may receive information about your browsing and buying activity on our web site. Any such third party site analysis service partner would be contractually restricted from using this information in any manner, other than to help us provide you with the products and services available on or through our site. Our Privacy Policy does not cover any use of information that a third-party advertisement serving company may collect from you.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many of our features that make your Web experience more efficient.
How We Use the Personally Identifiable Information That We Collect
When you supply us with personally identifiable information, the information you provide is added to our customer file. We use personally identifiable information in a limited number of ways. We use the information to complete transactions. For instance, we use your information to process your order, or if you contact us for help we will use the information to contact you. We use information collected to notify you if you’ve won a game or contest. Information we collect is also used to send you: e-mail updates related to clubs, products and services, discounts, upcoming events and newsletters about our sites; RV or other e-mail promotions and special offers from our third-party sponsors; periodic mailings or telephone contact related to clubs, products and services, discounts, upcoming events, newsletters about our sites; periodic mailings related to RV or other promotions and special offers from our third-party sponsors.
Who We Share Our Information With
One of the most valuable assets of our business is you. We aren’t in the business of selling information about our users. However, we may provide information to a select group of companies whose products we feel you may find of interest. We will also share information for security reasons.
Sometimes we use third party companies to help us provide products or services. In those instances, we need to share your information with them to deliver products to you, assist us in collecting and managing customer information, to fulfill promotions and/orders and/or to communicate with you. Some of these companies are given access to some or all of the information you provide to us, and some may use cookies or other technologies on our behalf. These companies are restricted from using your information in any manner other than in helping us to provide you with our products and services. On occasion, we offer promotions — like sweepstakes or free subscriptions — in conjunction with a sponsor. We may share your information with the sponsors if they need it to send you a product, such as a magazine subscription. We may share your information with those sponsors so that they can send you other special promotions they offer. In addition, we will occasionally send e-mail promotions out to our users on behalf of third-party sponsors to conduct promotions regarding lifestyle-related products or services.
Third-Party Advertisers and Network Advertisers
Once you’ve clicked on an advertisement and have left our site, our privacy policy no longer applies. You must read the privacy policy of the advertiser to see how your personal information will be handled on their site.
In addition, many business advertisements may be managed and placed on our site by third-party companies. These companies are called “network advertisers.” Network advertisers collect information when you click on or scan one of their banner advertisements. The information is collected using technology, so you may not realize it is being collected. The network advertisers collect this information so that they can show you ads that are more relevant and interesting to you.
Sale of Businesses
As we continue to develop our business, we may sell certain portions of our assets. In such transactions, visitor information (including personally identifiable information) may constitute a part of the transferred business assets. Also, in the event that we or any of our affiliates, or substantially all of our or their assets are acquired, visitor information (including personally identifiable information) likely will be an asset that is reviewed and transferred.
Organizations That Help Protect the Security and Safety of our Users and Our Site
We will give out personal information as required by law, for example, to comply with a court order or subpoena; to enforce our Terms of Service, or site or game rules; or to protect the safety and security of users and our sites.
The Type of Security We Provide
The importance of security for all personally identifiable information associated with our users is of utmost concern to us. We take technical, contractual, administrative, and physical security steps to protect all visitors’ information. When you provide credit card information, we use secure socket layer (SSL) encryption to protect it. There are some things that you can do to help protect the security of your information as well. For instance, never give out your password, since this is what is used to access all of your account information. Also remember to sign out of your account and close your browser window when you finish surfing the Web so that other people using the same computer won’t have access to your information.
How You Can Access Your Account Information
You can contact us via email by clicking “Contact Us” on any of our Web pages or by the phone number and email address at the bottom of all of our pages.